FREE DOMESTIC SHIPPING ON ALL ORDERS OVER $100
FREE DOMESTIC SHIPPING ON ALL ORDERS OVER $100
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Pre-Order Policy

Refund Policy for Pre-Order Items

Thank you for choosing to pre-order from A Wandering Mind! We value your support and want to ensure you have a clear understanding of our refund policy for pre-order items.

 

FOR ALL PRE-SALE ORDERS:

Please expect a processing time of 2-3 weeks for all pre-sale items to be completed and shipped. Once your package is on its way, you will receive a shipping confirmation along with your tracking number. For regular updates on manufacturing and shipping, feel free to follow us on Instagram!

If you purchase an in-stock item along with a pre-sale item, they will be shipped together to streamline the delivery process.

 

Policy Overview:

  1. Non-Returnable and Non-Refundable: Pre-order items are specially ordered and reserved for you. Due to the nature of these items, they cannot be returned or refunded once the order is placed.

  2. Custom Production: Pre-order items are often produced or procured specifically based on the orders we receive. This means that once production begins, we cannot cancel or alter the order without incurring significant costs.

  3. Resource Allocation: The funds from pre-orders are immediately allocated to secure materials and manufacturing capacity. This allocation ensures timely delivery and helps maintain our commitment to quality and exclusivity.

  4. Commitment to Limited Editions: Many of our pre-order items are part of limited-edition releases. Your pre-order guarantees you a reserved unit, which cannot be reallocated if a return or refund were allowed.

Exceptions:

In the rare event that a pre-order item is damaged upon arrival or does not meet the specifications described at the time of purchase, please contact our customer service team within 7 days of receiving the item. We will work with you to resolve the issue promptly.

We appreciate your understanding and support. If you have any questions about this policy or need further assistance, please do not hesitate to contact our customer service team at amindwanders@gmail.com.